Email: support@werkmade.com — we answer within one business day, usually faster. This is the same address for pre-sales questions, licence and billing questions, and technical support.
What helps us answer quickly
- Your licence key (or the Creem order number for billing questions).
- Your WordPress version, and whether WooCommerce is active.
- For display problems: the country you are simulating (or the shipping country of the order), and a link to the page.
- For refunds: just say you want a refund within 14 days — nothing else is needed, see the refund policy.
Who you are writing to
Werkmade is an independent software developer (sole proprietor) building compliance display plugins for WordPress shops. We handle support ourselves — there is no ticket robot and no first-line script.
One thing we cannot do: give legal advice or tell you which rules apply to your products. We will happily explain exactly what the plugin displays, where the content comes from and how it behaves — and every page the plugin renders links to the official source.
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